Forget David Vs Goliath: Meet Today’s Empowered Customer

September 4, 2023

beitsafedaniel

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At Work

Recent years have seen the balance of power shift rapidly away from organisations and to the individual, writes Michael McQueen.

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Why Do We Hang On To Toxic Leaders?

The Key to the Customer Experience? Kill Confusion

July 19, 2023

beitsafedaniel

0

At Work

There is no faster way to kill the customer experience than with overcomplication and confusion, writes Michael McQueen.

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Why Do We Hang On To Toxic Leaders?

Forget What Your Customer Thinks… How do They *Feel*?

November 28, 2022

beitsafedaniel

0

At Work

It’s good practice for organisations to worry less about what their customers think, and pay much closer attention to how they feel.

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Why Do We Hang On To Toxic Leaders?

Business Advice: Is Your Last Impression As Good As Your First?

April 26, 2022

beitsafedaniel

0

Removing friction and pain points for customers should be at the top of the list of a business’s priorities.

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Why Do We Hang On To Toxic Leaders?

Why A Consistent Customer Experience Is The Key To Building Trust

January 20, 2020

beitsafedaniel

0

For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.

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Why Do We Hang On To Toxic Leaders?

Focusing on Friction

November 12, 2017

Voice FM

0

At Work

Addressing friction with some simple questions is probably the most powerful form of innovation every business owner / professional would do well to engage in.

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Why Do We Hang On To Toxic Leaders?